Terms and conditions

In these terms we mean by:

• We or LumeFlux Studio: the sole proprietorship LumeFlux Studio, registered with the KvK under number 00000000.
• You or the client: the business or self-employed professional that makes an agreement with us.
• Agreement: everything we agree together, such as an accepted quote and the subscription.
• Website: the website we build for you, for example with a booking form or quote request form.
• Setup fee: the one-off amount for building the website and putting it online.
• Subscription: the monthly service for hosting (the place where your website is online), security, updates and small changes.
• AI assistant: the extra service that answers incoming requests and puts appointments in your calendar.
• Working day: Monday to Friday, except official Dutch public holidays.

These terms apply to every quote, assignment and subscription of LumeFlux Studio. If part of them is invalid, the rest still applies.

We only work for businesses and self-employed professionals, not for consumers. You therefore enter into the agreement as a business.

Your own purchasing terms do not apply. Other arrangements only apply if we put them in writing. An e-mail also counts as in writing.

We may change these terms. We will tell you at least 1 month in advance. Do you not agree? Then you may end your subscription on the day the new terms take effect.

A quote is valid for 30 days, unless it says otherwise.

The agreement starts as soon as you accept the quote, for example by e-mail or with a digital signature.

Our quote is based on what you tell us. Is that information wrong, or do you want more later? Then we may adjust the price and the planning. We always discuss this with you first.

Is there an obvious mistake in the quote, such as a typo in the price? Then we are not bound by it.

We do the work carefully and as well as we can. We do not promise a specific result, such as a number of new customers or requests.

A delivery date is a target date. If we can't make it, we will let you know as soon as possible and agree on a new date.

We usually make small changes within the subscription within 2 working days. That is our aim, not a guarantee. Think of changing a text, replacing a photo or updating your opening hours. Bigger work, such as a new page or feature, we discuss with you first. You get a separate price for it.

We may use other companies for part of the work, for example for hosting and sending e-mail.

You give us everything we need on time. Think of texts, photos, your logo and access to your domain name or calendar. If we receive something late, the planning moves. We may charge extra costs caused by this.

You guarantee that you are allowed to use everything you supply. So you hold the rights to your texts, photos and logo. If someone holds us liable because that is not the case, you pay the costs and damages. This is called an indemnity.

You are responsible for the content of your website. For example, that your prices and opening hours are correct.

Do you use the AI assistant? Then check its answers and the appointments in your calendar regularly. The assistant works automatically and can make mistakes.

When the website is ready, you first get to see a test version. You have 5 working days to check it and report any errors to us.

Does something differ from what we agreed? Then we fix it at no extra cost. Small errors that do not get in the way of using the website are no reason to delay delivery. We fix those afterwards.

The website counts as delivered as soon as one of these things happens:

• You give your approval.
• You do not respond within 5 working days.
• The website goes live.

The subscription starts when the website goes live. It covers hosting, security, updates and small changes.

The first term is 12 months. After that, the subscription continues per month and you can cancel every month. The notice period is 1 month. This means the subscription ends 1 month after we receive your cancellation. Do you want to stop right after the first year? Then cancel no later than 1 month before the end of those 12 months.

You cancel by e-mail to info@lumefluxstudios.com. We confirm your cancellation by e-mail. We can also cancel the subscription, with the same terms.

When the subscription ends, we take the website offline. Your domain name stays yours and we help you move it. You get your texts, photos and logo back if you ask for them.

All our prices exclude VAT, unless we say otherwise.

You pay the setup fee once, as stated in the quote. We invoice the subscription monthly in advance. You pay every invoice within 14 days of the invoice date.

If you do not pay on time, we send you a reminder. If you still do not pay after that, we may charge the statutory commercial interest (the legal interest rate for businesses) and collection costs. We may also pause the work and the subscription until you have paid. We will tell you before we do this.

We may change the subscription price once a year. We will tell you at least 1 month in advance. Do you not agree with a price increase? Then you may cancel as of the day the new price takes effect.

Your domain name, for example yourbusiness.nl, is and always remains yours. Also when we register or manage it for you.

If we register the domain name for you, we do so in the name of your business. Any costs for the domain name are stated in the quote.

When the subscription ends, we help you move the domain name to another provider. We then give you the transfer code you need for this.

Intellectual property is about who holds the rights to something that has been made, such as texts, photos, a design or code. Think of copyright.

What you supply, such as texts, photos and your logo, stays yours. You give us permission to use it for your website, for as long as needed.

The design, code and technology we create remain ours, unless we agree otherwise in writing. As long as your subscription runs, you may use the website for your business.

We may show your website as an example of our work, for example on our own website. Don't want that? Just let us know.

If we make a mistake that causes you damage, we are only liable for direct damage. And never for more than the amount you paid us in the 12 months before the damage, excluding VAT.

We do our best to keep your website online at all times. Still, we cannot promise that it will never have an outage or always work without errors. We are not liable for mistakes made by the AI assistant or for outages at companies we use, such as the hosting.

The limits in this article do not apply if we caused the damage on purpose or through deliberate recklessness. Deliberate recklessness means: we knew it could go wrong and did it anyway.

We are not liable for indirect damage. By this we mean, for example:

• Lost revenue or profit
• Missed customers, requests or appointments
• Damage to your reputation
• Lost data

Force majeure means: we cannot keep our agreements because of something we have no control over. In that case we are not liable for the consequences.

Does the force majeure last longer than 60 days? Then either of us may end the agreement. You do pay for the work we have already done. Other than that, no one has to pay damages.

Examples of force majeure are:

• An outage at our hosting, e-mail service or internet provider
• A cyber attack or power cut
• Serious illness of the owner
• Fire, flooding or severe weather
• Government measures

Data from your customers comes in through your website, for example through the booking form or the AI assistant. You decide what happens to that data. We only process it on your behalf. In privacy terms, you are the controller and we are the processor.

That is why we sign a data processing agreement with you. This is a contract about how we handle your customers' data, how we protect it and which other companies we use for this.

You make sure your customers know what happens to their data, for example with a privacy statement on your website.

How we handle your own data is explained in our privacy statement at https://lumefluxstudios.com.

Dutch law applies to these terms and to all our agreements.

Do we disagree about something? Then we first try to solve it together. If that does not work, the case goes to the court in the region where LumeFlux Studio is based.